Return & Refund Policy

1. Overview

At Prentova, we strive to provide high-quality printer products and services. If you are not completely satisfied with your purchase, you may request a return or refund subject to the terms outlined below.

2. Return Eligibility

• Returns must be requested within 7 days of delivery.
• Items must be unused, in original condition, and in original packaging.
• All accessories, manuals, and included items must be returned.
• Proof of purchase (invoice or receipt) is required.

3. Non-Returnable Items

• Opened or used printer cartridges and consumables.
• Products damaged due to misuse, negligence, or unauthorized repair.
• Software, digital products, or downloadable items.
• Items marked as final sale or non-returnable.

4. Return Process

To initiate a return, please contact our support team with your order details. Once your request is approved, you will receive return instructions.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping method.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable unless due to our error.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery. We may request photos or videos for verification before approving replacement or refund.

7. Exchange Policy

Exchanges are subject to product availability. If a replacement is not available, a refund may be issued instead.

8. Cancellations

Orders can be canceled before shipment. Once the order has been shipped, it cannot be canceled and must follow the return process.